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Collection of Personal Information

Data you give us when you make an on-line transaction

When you perform an on-line transaction, we update our relevant databases and store transaction information to use for future transactions related to your requirements and for audit purposes. Some examples of an on-line transaction include:

  • purchase a product
  • register as a customer
  • complete an on-line web based form
  • subscribe to a web page or document.

Access to this information is restricted to the Department's personnel who need to transact business with you. It is only used for purposes connected to your role as our customer. We may use the data to collate statistics about our customers (such as the nature of research undertaken or home suburb), but any statistics will not contain information that will identify individual customers.

Your personal information will not be sold or given away to any other person, company or organisation without your consent. However, we must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer. All financial information is securely transmitted using standard encryption processes and any other information gathered is stored in secure data bases.

If you do not wish to transmit the required details electronically please contact the Department.

Data automatically collected on visiting the web site

Whenever you visit our web site, we automatically record:

  • your IP address
  • the date and time of your visit
  • the pages you access
  • the documents you download
  • the type of browser you use.

These statistics tell us how our site is being used and helps us improve it to make your visit useful and enjoyable. This information does not identify you personally. No attempt is made to identify you except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect our service provider's logs.


A cookie is a small piece of data that a web site can transfer to your computer hard drive for record keeping. The Outback Communities Authority may use cookies to help you access and use our site and improve the service we offer. There is no attempt to identify you personally.

The use of cookies in this way is widespread and commonly accepted by the Internet community. You can set your browser to reject any cookies that the Department may attempt to place on your computer. However you will then be limited in your use of some areas of the site.

Email addresses

The Outback Communities Authority will record your e-mail address under the following circumstances:

  • if you send us a message by e-mail
  • you include your email address in an on-line form
  • you subscribe to any of our on-line documentation.

It will only be used to send you a reply and will not be added to any external mailing list or used for any purpose unrelated to your business with the Department. However, where you have explicitly consented, e.g. when you subscribe to one of our services, or you have requested to be included in our contact data base, you may be added to the Department's own mailing lists.

The email address and any other information of a personal nature that may have been collected via an on-line form is stored in a secure area. Such information is only forwarded to appropriate staff so they can answer your question, action your request for service or approve a request made via your email address.

Other Web Sites

This privacy statement only covers the Outback Communities Authority web site. It does not apply to other sites, even when we have provided you with a direct link. We recommend that you check the privacy statements of other web sites to which you may have been directed from our web site.

Privacy Guideline

This privacy statement will be continually reviewed in line with the ongoing development of this Internet site. It is based on national and international privacy standards and follows the guidelines set out in the South Australian Government's Information Privacy Principles Instruction.

For details of your rights to access your own personal information and, where appropriate, to correct such information, view the Freedom of Information Commitment.

If you have any questions about our privacy policies please Contact Us.

Freedom of Information Commitment

The State Government of South Australia is committed to making information readily accessible to citizens of South Australia. This is outlined in the Citizens' Right to Information Charter (PDF 79 KB).

Further information can be found in Citizens' Right to Information Brochure (PDF 118 KB).

One mechanism for gaining access to information in the possession of the State Government is through Freedom of Information (FOI).

Further information about FOI can be found:

All freedom of information inquiries and requests should be forwarded to:

Freedom of Information Officer
Department of Planning and Local Government
GPO Box 1815
Adelaide SA 5001

Telephone: (08) 8303 0651